Glasgow-based specialist workforce optimisation software provider Corporate Modelling Services Ltd (“CMS”) has secured £750,000 in equity funding from the Investment Fund for Scotland (“IFS”) managed by Maven Capital Partners (“Maven”) and delivered by the British Business Bank.
CMS helps clients to transform their back office operational efficiency and improve the ultimate end customer experience through the implementation of a suite of workforce optimisation technologies delivered through its platform OPX. The software currently supports organisations with multiple tools; two of which are – task allocation ensuring the correctly skilled staff are working on the most suitable jobs at the right time and employee time analysis. By providing a system for effective management of resources and service demand OPX can enhance customer operations and sit alongside or integrate with other software solutions automating the data exchange between them.
Applicable across a range of sectors including financial services, utilities, telecommunications, government entities, and retail, OPX can service clients of scale with up to 60,000 users. The platform already supports an impressive list of long-term customers across global financial services and business process outsourcers and the team have built a diverse pipeline of prospective OPX clients.
Back-office workforce management is an emerging market with the shift in working patterns in recent years highlighting the need for technology to optimise human capital use whilst boosting employee experience and client service. OPX is well placed to help customers achieve more without additional human resource.
Today’s transaction will allow the business to invest further in its award-winning platform enhancing its capabilities and building out further AI functionality into its modular software suite. Funding will also support its growing sales function to service global operators, including current opportunities in the US, as well as embarking on a number of strategically significant international partnerships to expand its customer reach.
